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FAQ's and Information

We know that with a wide range of products there will also be a wide range of questions! Please see below for a list of frequently asked questions which are sorted alphabetically by manufacturer. If you cannot find your question here or simply wish for more information, please visit the individual manufacturer’s website or contact us directly at customerservice@barlabanana.com

BARLA BANANA:

I need to cancel my order. Can I still do that and how?

Orders may be cancelled within 24 hours of the initial placement. If you need to cancel your order, please visit our Contact Us page and provide your first and last name, as well as your order number.

How long will it take before I receive my order?

We strive to process all orders within 24-48 hours with the goal of shipping 24 hours after that time. As our warehouse is located in Surrey, BC, shipping times will vary, you will receive an email notification with tracking information once your order has shipped.

Do you offer expedited shipping at a cost?

No, we only offer regular shipping with Canada Post

Do you ship to the USA or internationally?

Unfortunately as we are a Canadian Distribution company, we are unable to ship to US or international customers.

BÉBÉ AU LAIT:

How do I care for the neckline of my Bébé au Lait Nursing Cover?

In most cases, the neckline requires no special/additional care. Occasionally, due to the material used for the rigid neckline, it can get bent out of shape after washing. An easy fix for this is to gently iron and then massage/form the neckline back into shape.

Is your cover one-size-fits-all?

Bébé au Lait covers are designed to be loose enough to allow air to circulate but large enough to keep moms from being exposed. Depending on the size of your child and whether you are nursing while seated or standing, baby's legs may not be completely covered. However, mom's torso and tummy will be covered from the front and sides. We recommend trying your nursing cover on before breastfeeding.

The pattern used on my product seems to differ from the swatch displayed on your website. Why is that?

Bébé au Lait swatches are a representative part of the overall finished product. Some small variation in print details and dye lots may occur. We try our very best to describe our products in pattern and colour, however they are a personal opinion and therefore open to interpretation. We also cannot control individual device screen settings.

Where can I get more information about Bébé au Lait intellectual property including patents and trademarks?

Bébé au Lait has several patents and trademarks on our products. To learn more about this, please visit http://www.bebeaulait.com/ip

BELLY BANDIT:

Which is the softest?

Belly Bandit’s Best-selling Bamboo made from viscose has been the most popular Belly Bandit to date. Bamboo is known to be the fastest growing plant on earth and fabrics derived from bamboo are some of the softest materials you can place next to your body.

What is the difference between the Upsie and Belly Bandit?

The Upsie Belly is made specifically for support during pregnancy. Although you can wear it after pregnancy by turning it around so that the hot/cold pack helps the belly heal, it is not a compression garment. The Belly Bandit is a compression garment that will help you shrink, tighten and control and should only be worn after delivery.

What is the difference between the Original and the Bamboo?

The Original is Belly Bandit’s basic, uncovered Belly Bandit that started the craze! Belly Bandit has created a customized medical grade garment specifically for the post pregnant women. The ultimate Bandita belly binding elastic is 100% latex free and can be adjusted to fit around the belly, waist and hips to create the ultimate slimming result. The Original Belly Bandit® was made for the savvy no-nonsense mom on a belly busting mission. Simple, economical, effective and all together cute! The Bamboo made from viscose is the softest most popular Belly Bandit® to date. Bamboo is known to be the fastest growing plant on earth and fabrics derived from bamboo are some of the softest materials you can place next to your body. The Bamboo Belly Bandit® is made for the "green" mom who spares no expense! Ecological; smart; unbeaten, and all together the comfy coziest!

What is the difference between the B.F.F and the Bamboo?

The B.F.F utilizes a corset inspired construction and eco-friendly super-soft Promodal®, the premier band features many unique fit and fabrication advantages. This is an especially great fit for petite, shorter and short-waisted women. Six uniquely shaped panels hug your curves in comfort while offering 2 more inches of Velcro. The patent pending design creates the ability for mom to have two different panels of compression that simultaneously cinch the waist, hips and belly and conform to your body to create a natural silhouette – because we are all not built the same.

The Bamboo made from viscose is the softest most popular Belly Bandit® to date. Bamboo is known to be the fastest growing plant on earth and fabrics derived from Bamboo are some of the softest materials you can place next to your body. The Bamboo Belly Bandit® is made for the "green" mom who spares no expense! Ecological; smart; unbeaten, and all together our comfy coziest!

Which Belly Bandit has the most compression?

They all provide the same amount of compression,  but they are all a bit different when it comes to the comfort level and features, for example, the BFF has two panels for compression and is recommended for petite women with a shorter torso. 

Which Belly Bandit is the most comfortable?

The order of comfort is as follows: Bamboo/BFF and Organic all are TOP rated when it comes to comfort. Then the Coutures and finally the Original. There is a big difference in comfort levels!

How do I know which size to order?

We highly recommend viewing the sizing chart on Belly Bandit by visiting www.bellybandit.com to use the sizing calculator to find your recommended size.  You will need to measure yourself. Please DO NOT guess! Sizing correctly is imperative to achieving the best results.

What is the difference between the Original Belly Bandit and the Couture?

The comfort level & materials! You can view the comparison chart for more details about the bands on www.bellybandit.com

How do all the Belly Bandits compare and what benefits do the more expensive ones offer?

By visiting www.bellybandit.com, you can follow the link to the comparison chart, which will outline the features and benefits of all the bands. This page is extremely helpful when picking a band! HINT: Bands vary in the level of comfort and the BFF style is the only band with double compression panels.

What is the difference between the Organic and Bamboo Belly Bandit?

The differences between the Bamboo and Organic are color and fabric. The Bamboo made from viscose is the softest most popular Belly Bandit® to date.  The Bamboo Belly Bandit® is made for the "green" mom who spares no expense! Ecological; smart; unbeaten, and all together the comfy coziest! Available in Black and Natural. The Organic band is made from organic cotton and is only available in pink to support the Shades of Pink Foundation. A portion of all proceeds go to support this wonderful charity.

Belly Bandit or Mother Tucker Corset?

First you lose the inches, then you shape and sculpt! These are Belly Bandit’s wear recommendations: Belly Shield & Belly Bandit: Use this post-partum when your body needs the medical grade compression (addresses swelling, water retention, muscle weakness) Mother Tucker Corset: After the Belly Bandit & Shield help you recover, you’re ready for the amazing smarter shapewear – feels like a second skin to give you a smooth silhouette

How do I wash my Belly Bandit?

Your Belly Bandit® should be hand washed. Yes.... hand wash! Please make sure to wash it in cold water with mild soap and air or line-dry. Do not wring this in order to remove excess water as it may damage the strength of the piece. Please do not use any bleach or fabric softeners. Washing in hot water or drying with an electric or gas dryer may also damage the product and cause shrinkage. Drying process can take up to 12 hours. Due to the continuous periods of time you are advised to wear the Belly Bandit® it is recommended to purchase two. Having two will enable you to always have a freshly clean one available while the other is being washed.

 

Belly Bandit suggests purchasing a Belly Shield with your Belly Bandit. In addition to this amazing piece being a barrier, you don’t have to wash the actually Belly Bandit as often and you can lather on all your lotions for c-section scar treatment or stretch marks!

How do I wash my Mother Tucker?

Please hand wash cold and lay flat to dry. No bleach please!

I want to wash my Belly Bandit but I don’t want to leave it off that long!

Bada Bing….we have the solution for you, the Belly Shield! In addition to this amazing piece being a barrier so you don’t have to wash the actually Belly Bandit you can lather on all your lotions for c-section scar treatment or stretch marks! If you do decide to wash your Belly Bandit, it may take up to 12 hours to dry. Please do not throw it in the dryer as it may affect the tenacity and strength.

CHEWBEADS:

Why are Chewbeads safe for babies?

Chewbeads are sent to an independent US material testing lab to ensure that they meet or exceed all current standards of the U.S. Consumer Product Safety Commission. The tests prove that both the materials and the design of the product are completely safe for your baby while under adult supervision. Chewbeads are intended to be worn as adult jewelry and should not be left with children or babies alone. Adult supervision is required.

Are Juniorbeads suitable for children with sensory needs?

Juniorbeads are made with the same non-toxic material as Chewbeads. As always there is no BPA, no phthalates, no lead, or cadmium and therefore are safe for anyone to put in their mouths. With that being said, Juniorbeads can be used to soothe children with sensory needs. However, due to the spectrum of needs, we cannot confirm that Juniorbeads are suitable for all children with sensory needs. Please use under adult supervision and use your discretion with your child. Please remember clasps are not chewable and if chewed will cause necklaces to lose functionality. In addition, aggressive chewing can cause beads to rip or tear- please inspect before each use and discard if damaged.

What are the benefits of using silicone?

A primary reason is reliability. Silicone rubber components have a useful life that is far superior under conditions that would cause the deterioration of many parts made of typical organic materials. Silicone rubber retains a far higher tensile strength, and tear resistance than do many organic rubbers, perfect for emerging teeth! It is odorless and tasteless. It is very stable it does not cause staining. Most importantly, silicone rubber will not support the growth of fungus, mold or bacteria! To clean simply wash with a mild soap and water.

Where are Chewbeads manufactured?

Chewbeads are currently designed in NYC and made in China.

ERGOBABY:

Can I use my carrier if I am pregnant?

Many women have safely used the Ergobaby carrier throughout their pregnancy. However, this is very much an individual preference and we recommend you consult your health care practitioner if you choose to continue to carry your child beyond your fifth month of pregnancy.

I think my baby’s legs are uncomfortable when in the carrier. What should I do?

Be sure that s/he is old enough (4-6 months) and comfortable to spread their legs around you comfortably. They may be in that transition period from the infant insert... if baby has great head control, but still can't spread their legs around you, you may take the pillow out and seat the baby just on the pillow (without the "taco" part). Also, make sure that baby has a good deep seat in the carrier and that the weight is not resting on their legs, but rather their bum.

My carrier is damaged (rip, broken buckle etc.), who can I contact for a replacement or refund?

If your carrier experiences any damage, please do not use your carrier in its current condition because it cannot be used properly. Please contact support@ergobaby.com and we will assist you in replacing your carrier and/or carrier parts.

Are teething pads machine washable?

Yes, all of our Ergobaby teething pads and bibs are machine washable.

Why do I need the Infant Insert and how long do I need to use it?

Our Infant Inserts are designed so that you can safely carry your newborn baby from day one if they are 7lbs or more, and until age 4-6 months. It is designed to provide ultimate comfort and support for baby, by providing head, neck and spine support and ensuring baby is correctly seated while in the Ergobaby Carrier. Once your baby can hold her/his head up for long periods of time and is comfortable with her/his hips in a splayed position, the use of the Infant Insert is no longer necessary. The Infant Insert is designed to grow with your baby. The top rounded edge of the back and neck panel can be folded outward and down to provide more neck support for smaller, younger infants. The removable pillow at the base of the Infant Insert provides extra height, support and cushion for baby and enables a natural seated position. For babies with strong head and neck control who could use a boost in the carrier, the pillow can be removed from the Infant Insert and placed directly in the carrier for baby to sit on. This is for small babies who have strong and consistent head and neck control (typically 4-6 age range) but are either too short to bend at the knees when seated in the Carrier or would like to be seated higher in the Carrier. Use the back support cushion without the pillow for larger or taller babies who still need head and neck support. Infant Inserts are sold separately or within the Bundle of Joy. All Ergobaby Infant Inserts can be used with any Ergobaby Carrier. NOTE: Babies grow and develop at different rates, so their transition to pillow only in carrier or without infant insert in carrier typically takes place between 4 and 6 months. Since babies grow and develop at different rates, monitor your newborn's development to decide when she/he is ready for the transition.

If my baby is over the maximum weight limit recommended for use but does not have consistent neck control, do I still need to use the Infant Insert?

The references to ages and weights are only general guidelines and each baby's development is different. The Infant Insert should be used until your baby displays strong head and neck control and can be seated comfortably in an ergonomic, frog leg position within the carrier.

Are the Baby Carriers and Infant Inserts machine washable?

Yes, all of our Carriers and Infant Inserts (plus insert pillow) are machine washable.

What are the key benefits of the Ergobaby Swaddler?

Ergonomic Design – patented design features a Healthy Hip Positioner that helps keep baby's legs and hips in an ergonomic position to allow for healthy hip development, and positions arms in natural “hands to heart” position.

Escape Proof – Specially designed arm pockets and leg positioner keeps the Swaddler from coming undone or shifting during sleep.

Extra Convenience – Features a unique "removable leg pouch" for quick and easy diaper changes and also allows for use with harness systems commonly found in swings and bouncers.

Additional Comfort – Breathable 100% cotton is soft on baby's skin and works great year round. Our premium, cotton knit material stretches with baby’s movements for additional comfort.

Easy-to-use – Ensures that baby is snug and comfortable in just a few simple steps.

Machine Washable

When should I stop using the Ergobaby Swaddler?

Immediately discontinue the use of the Ergobaby Swaddler once your baby can roll over.

What is the weight limit of the Ergobaby Carrier?

Ergobaby recommends a weight limit of 45 pounds for its Original, Organic, and Performance carriers. The Four Position 360 carrier has a recommended weight limit of 33 pounds.

At what age can I carry my baby in the back carry position?

Each parent and child is different but usually around 6 months your baby will be ready to be carried on the back and parents are comfortable not having their baby in direct line of sight. Baby must have strong head and neck control and be comfortably seated consistently in the carrier in an ergonomic, frog-leg position with knees even to hips. People with larger babies who are more developed may choose to put their baby in the back carry position even earlier than 6 months especially for longer carry times since many parents find it more comfortable to wear heavy babies on their backs.

What is the difference between the Ergobaby Performance Carrier and the Performance Ventus Carrier?

Fabric: Both carriers back panels are made from lightweight breathable mesh to keep baby cool. The Ergobaby Performance Ventus back panel is made from 3D Air mesh with no lining to allow maximum airflow, while the Performance Carrier back panel is made from Air mesh with a jersey knit lining for more comfort. Pocket: The Ergobaby Performance Ventus has only a small pocket for the hood to allow more ventilated surface, while the Performance Carrier has a large zippered storage pocket to conveniently carry your baby essentials on the go.

What is the difference between the Ergobaby Original Carrier and the Organic Cotton Fabric Carrier?

The only difference is in the fabric. Gentle for baby’s sensitive skin, our Organic Cotton Fabric carriers are made from 100% Organic Cotton Oeko-Tex Standard 100 Certified fabrics in a responsible, environmental manner with you and the planet in mind.

Can I put my baby forward facing in my Original Carrier?

Our Original, Organic and Performance carriers are designed to be ergonomic for you as well as the baby. Therefore, the baby must always be facing the parent to have the proper support from the body of the carrier. So, you should not wear the baby in the front outward position in them. Only the Four Position 360 carrier is designed to carry the baby in this rot outward position.

How do I know if my baby is ready for the front-outward facing position?

Once your baby can see above the front panel of the carrier, has strong head & neck control, and has a natural curiosity to see and interact with the world, they are ready for front-outward carry. We recommend starting with short durations (5-10 minutes) to prevent over-stimulation. If baby shows signs of over-stimulation (zoned out, catatonic, fussy, tired) or sleepiness, just turn them back around to Front-Inward so they can find comfort in their wearer and rest.

ITZY RITZY:

How do I wash my Nursing Happens Infinity Breastfeeding Scarf?

Machine wash delicate cycle and line dry.

How do I wash my Snack Happens and Snack Happens Mini Reusable Snack and Everything Bags?

Shake out crumbs, hand or machine wash cold, and line dry.

Are the wet bags waterproof?

Itzy Ritzy uses a custom plush and thick PUL lining that provides a 100% waterproof barrier. Along with sewing the sides of the bag, we add a heat seal to further make the bag water resistant – you can fill the wet bag with water and nothing will leak out through the sides or bottom. Due to the product having a zipper top closure, we cannot call the bag completely waterproof although it does an excellent job of containing liquids and odours.

Are the snack bags insulated or air tight?

The snack bags are not insulated. Think of them as a day pack or a replacement for a plastic baggie. We do not recommend keeping food in the snack bags for extended periods of time as they are not air tight.

Are Itzy Ritzy products flame retardant?

Itzy Ritzy products are not flame retardant. There are no added chemicals or chemical treatments used on any Itzy Ritzy product.

What car seats do your Infant Car Seat Covers fit?

The Infant Car Seat Covers fit the following, but are not limited to: Graco Snugride and Safe Seat, Britax- Companion 2005, 2006, 2007, 2008, Peg-Perego Primo Viaggio 2002-2005.

The Infant Car Seat Covers do NOT fit: Britax Chaperone, Graco Click Connect 35 LX, Graco Click Connect 40 & Peg Perego SIP 30/30 or Orbit.

What is the Snack Bag and Wet Bag lining made of?

The lining of Itzy Ritzy Snack Bags and Wet Bags is a custom developed, lush and thick fabric that is independently tested food safe and is BPA-free, lead-free, and phthalate-free. The lining is a polyester fabric with a thin polyurethane laminate (PUL), which has been tested per FDA guidelines to ensure food contact safety and to ensure that it is compliant with CPSIA testing.  Unlike many “snack bags”, Itzy Ritzy has put R&D money into fully testing the lining to ensure that it’s food safe.

JU-JU-BE:

Can I wash my Ju-Ju-Be?

YES! You can wash them, even the Earth Leather! Caring for your Ju-Ju-Be and accessories will prolong their long and healthy life and help keep them looking great. Here are the settings we suggest for best results: Machine Wash Cold, Gentle Cycle. Line Dry.

I’ve lost my rhinestone. How can I replace it?

If you’ve lost your rhinestone, please contact customerservice@barlabanana.com and we will send you a replacement.

Can I get a replacement strap for my bag?

Please visit our accessories page to view the available selection of shoulder straps to choose from. There is a limited selection of styles available to fit Ju-Ju-Be bags.

Are your bags PVC free?

Yes, all Ju-Ju-Be Bags are PVC free.

KANGA CARE:

How do I wash my diapers?

Cold rinse, hot wash with a full scoop of recommended detergent, cool rinse, lay flat to dry on low.

Can I use vinegar, bleach, borax, baking soda or any other laundry additives on my diapers?

Kanga Care does not recommend using any laundry additives on your diapers. Please contact Kanga Care directly if you feel your diapers are not getting clean enough.

My baby has a rash, can I use diaper cream?

Diaper rash while in cloth diapers is not very common. If your child has a persistent rash, you will want to determine the source of the rash and consult your physician. When using diaper cream, Kanga Care recommends to ALWAYS use a liner to protect your diapers.

How many diapers do I need?

Most parents agree that 24 is a number to aim for. When your child is a newborn, you should expect to change the baby 10 to 12 times a day.

My diaper has a stain, how can I remove it?

To remove stains, you can lay your diapers in direct sunlight while wet.

A snap came off my diaper, what can I do?

Please contact our customer service team at rarequest@alcadistribution.com

How do I prep my Hemp and Bamboo Inserts?

To prep your hemp or bamboo inserts wash and dry them approximately six times before use. This will bring out their maximum absorbency. You may or may not use detergent. Microfiber inserts only need to be washed once before use.

What are the recommended washing detergents?

Original Tide Ultra, Tide Free and Gentle, Gain, Ecover (powder not liquid)

KICKEE PANTS:

Are any Kickee Pants products treated with flame retardant chemicals?

Kickee Pants does not treat any of their garments with flame retardant chemicals. All of their sleepwear complies with the “snug fitting” guidelines for products not treated with flame retardant.

Why do some of your fabrics have a different feel?

Our fabric is so soft that there is no way to make our prints equally as soft (although we try!!). If you are looking for the softest possible clothing for your little one, keep an eye out for out stripes and solids - there is no printing at all on these pieces. After that, the rule of thumb is that the less printing there is, the softer the fabric will feel. That said, most of our prints remain incredibly soft, and if for any reason you are unhappy with your purchase please contact us through the Contact Us tab or at customerservice@barlabanana.com              

What is the best way to wash and dry Kickee Pants?

We recommend to machine wash with cold water and tumble dry on low or delicate cycle. Our fabric is quite delicate and should not be washed or dried with items with zippers or Velcro. We also recommend washing the garment inside out to preserve the print or prevent pilling. Many KicKee lovers use Woolite, Dreft or Free & Clear to wash and use hang/flat drying techniques.

Do all styles fit the same?

While Kickee Pants garments fit true to size, some styles are intended to have a more fitted look while others are roomier and therefore may fit your child differently.  If you have questions about a specific garment, please contact us!

NOODLE AND BOO:

Why should I use Noodle and Boo on my Baby?

Noodle & Boo products are developed for baby skin. Babies have different skin care needs than adults for many reasons. Please visit www.Noodleandboo.com for a complete list.

Does Noodle and Boo have any unsafe or questionable ingredients in any of their products?

Noodle & Boo develops each product with proven-safe ingredients that have significant historical data to support each use.  On-going research ensures that any new information with regards to industry findings will be thoroughly reviewed to make sure that Noodle & Boo continues to provide innovative, safe and effective products that meet the highest quality standards. Questionable ingredients that are avoided include: Parabens, Phthalates, Sulfates, PPG's, Dyes, GMO's, Triclosan, Formaldehyde Donors, Essential Oils.

Are Noodle & Boo products Bisphenol-A (BPA) free?

Yes, Noodle & Boo products are BPA free.

I’m going to have a baby/I’m buying for a newborn. What products should I start with?

The recommended products are: Extra Gentle Shampoo, Soothing Body Wash, Super Soft Lotion, and the Ultimate Cleansing Cloths

Does Noodle & Boo test on animals?

Noodle & Boo does not test products on animals, and does not have animal testing conducted on their behalf. They ensure the safety of their products by using gentle ingredients that have been used reliably for many years, along with effective amounts of mild preservatives. These preservatives are non-toxic and non-irritating, helping to safeguard the quality of our products. In addition, we conduct state-of-the-art testing methods on human volunteers.

Is Noodle & Boo’s packaging recyclable?

Yes Noodle & Boo’s packaging is recyclable. In addition, their products are biodegradable. Noodle and Boo cares about preserving the environment and being socially responsible.

PETUNIA PICKLE BOTTOM:

Can I purchase replacement parts for my Petunia Pickle Bottom Bag?

If you would like to replace or buy additional parts for your Petunia Pickle Bottom bag, please contact rarequest@alcadistribution.com

Can I wash the Petunia Pickle Bottom changing pad?

The detachable changing pad can be hand washed in cold water with mild soap. Lay flat to dry. To remove excess moisture gently roll the changing pad between 2 towels to absorb moisture. Unroll and remove towels before lying flat to dry.

Can I wash my Petunia Pickle Bottom receiving/swaddle blanket?

The care label for the receiving blanket is located on the bottom side seam to the left of the Petunia Pickle Bottom logo label. When laundering, use a delicate cycle in cold water and line dry. The fabric may vary slightly after washing. For best results, we recommend that you remove the blanket from the wash immediately and hang to dry. Do not place in dryer. The care label for the Petunia Organic Swaddle blanket is located on the bottom side of the blanket. Machine wash in cold water and tumble dry on low.

Can I wash my Petunia Pickle Bottom Bag?

The recommended care for chenille/brocade fabric bags is short cycle dry cleaning. The recommended care for Glazed, Organic Cotton, Signature and Embossed Bags is to spot clean with a damp cloth and dry air. Recommended care for Cake bags is to spot clean with a damp cloth. You may also dry clean using short cycle dry cleaning. The lining of cloth bags can be spot cleaned with a damp cloth.

We do not recommend that you wash your bag. We take a lot of pride and care in our selection and development of what we feel to be some of the most beautiful fabrics available today. Many of these fabrics are made out of more delicate fibers such as silk / rayon blend or high end Italian tapestries which require extra TLC. Washing your bag will result in an unfavorable variation of the surface of the fabric, lessening the beauty and the shine of it. Washing will also cause the interfacing (stabilizing structure of the bag) to break down resulting in a lessening of the stiffness of the structure of the bag.

PUJ:

 Where are Puj products made?

Puj products are designed with care in Vancouver, Washington and manufactured in Taiwan and China

What is the difference between the Tub and the Flyte?

The Flyte is considered the travel version of the Puj Tub. It is more compact and durable, making it more suitable for travel. The Puj Tub is plusher and is considered a more premium bathing experience.

SEE KAI RUN:

Why are baby or toddle shoes with flexible soles better for my child?

While podiatrists now agree that barefoot is Most Unexceptional for proper foot and muscular development, it is not always practical. Flexible, lightweight soles are recommended because they are protective for indoor and outdoor wear, yet not restrictive. Because smaller kids do not weigh very much and are lightweight, they require a very flexible, lightweight shoe.  The soles of Smaller Crib shoes are made from soft suede, with non-slip rubber pads for traction. Our Smaller Steps and See Kai Run shoes incorporate a very flexible, yet durable rubber for the soles of our first walkers. Both allow plenty of freedom for developing little feet.

Are See Kai Run shoes made from genuine leather?

Yes! All three age ranges – Babies, Toddlers and Big Kids – feature uppers made from buttery-soft leather with breathable leather lining. Only quality materials are used to ensure the soft, flexible, comfortable shoes that are ideal for your child’s feet.

Is the leather used in See Kai Run shoes safe for my child?

Yes! See Kai Run cares about the safety of your child and takes great care in ensuring that the leather used for our shoes meets the most stringent US and international guidelines available.

What sizes are available?

For babies (newborn-infant), our Smaller Crib soft-soled crib shoes come in sizes 0-6 months, 6-9 months, 9-12 months and 12-18 months. Our Smaller Steps shoes come in sizes 3 through 6 and are appropriate for babies (older infants) taking their very first steps (18-24 months).  Our See Kai Run toddler shoes for kids up to three years old come in sizes 4-9. Our Kai big kid shoes are available in whole and half sizes 8 through 3y and fit kids approximately ages 3 through 8 years old.

Are See Kai Run shoes appropriate for indoor and outdoor wear?

Smaller Crib soft-soled crib shoes are ideal for indoor use.  Our Smaller Step shoes, with durable rubber sole, are appropriate for outdoor wear.  Our See Kai Run leather and Sneaker shoes in toddler sizes have sturdy yet flexible rubber soles which allow kids to venture outdoors or stay inside. Our Kai big kid leather and Sneaker shoes are made with outdoor play in mind. Durable soles have superior traction for active kids.  And lastly, our Runners feature water friendly materials and are made for aqua play. 

Are See Kai Run shoes machine washable?

We do not recommend machine washing for cleaning our leather and sneaker shoes. Runners can be washed in a mesh laundering bag on a gentle cycle with cold water. Use a mild laundry detergent and do not use bleach. Do not put Runners in the drying machine nor allow them to dry in direct sunlight.  Remove any insoles before washing Runners.

How do I care for my See Kai Run shoes?

The exterior of our leather shoes and Sneakers can be sprayed with a non-toxic water repellent for extra protection. To clean our shoes, use a little mild detergent and a damp cloth and allow to air dry. Runners can be machine washed in cold water and air dried.

4MOMS:

Unit has stopped moving and screen is flashing

An obstruction has occurred, blocking the movement of the mamaRoo. Clear the obstruction and press play to resume. If your mamaRoo is flashing when there’s no obstruction, has stopped moving, or doesn’t seem to be working as it should, please contact rarequest@alcadistribution.com

Unit is displaying obstruction error

Start by plugging your mamaRoo into a different outlet; sometimes this can clear the obstruction error. The obstruction error many also be the result of use with a baby over the 25 pound weight limit or if the baby is able to sit unaided. Stop use immediately.

Can’t hear the built-in sounds

The built-in sounds won’t play when the MP3 cord is plugged into your device, so make sure the cord is unplugged. If that’s not the issue, make sure the volume is not muted.

Cleaning the harness straps

In order to clean the harness straps you must first disassemble the seat. Once disassembled, use a sink or other basin and allow the straps to dangle from the central rail into soapy water. Do NOT immerse the central rail into the water. Once clean, rinse and let dry before reassembling the unit.

Age/weight limit

The rockaRoo, mamaRoo and bounceRoo is meant for use with babies up to 25 lbs, or until they can sit unaided.

Replacing the batteries

Remove the old batteries first and then hold down the power button for 5 seconds before installing the new batteries. This will ensure that the vibration module resets and recognizes the new batteries. If your vibration module doesn’t seem to be working as it should, please contact our Customer Care team using our Contact Form or calling 1-866-627-9690.

Vibration keeps shutting off

The bounceRoo™ vibration setting is designed to automatically shut off after 20 minutes of uninterrupted use. Press the power button to restart the vibration. If your vibration module doesn’t seem to be working as it should, please contact our Customer Care team by phoning 1-866-627-9690

Where, on the mamaRoo® infant seat, are the manufacture date code and serial number located?

The manufacture date code is embossed in the plastic on the bottom of the seat’s base. The serial number is located on a white sticker, also on the bottom of the base, near the manufacture date code.

Is the mamaRoo® infant seat approved for overnight sleeping?

No. Since it is neither a flat surface (there is always a slight recline) or a firm surface, as recommended by pediatricians, we cannot recommend that it be used for overnight sleep.

What are the differences between the Classic and Plush mamaRoo® infant seats?

 The Classic and Plush mamaRoo® infant seats are identical in every way except for the seat fabric. The seat fabric for the Classic mamaRoo is a nylon material and is available in Grey and Black. The seat fabric for the Plush mamaRoo is a softer, blanket like material, available in three patterns: Silver Plush, Designer Plush and Multi Plush. Both are easily removable, machine washable, durable and comfortable.

When should I stop using the Newborn Insert?

There is no age or size limit for its’ use, so it can be used from birth until the baby no longer prefers it.

How do I clean the mamaRoo® infant seat fabric?

The fabric seat (both classic and plush) and the newborn insert are machine washable. We recommend washing them in cold water on the gentle cycle. Do not use bleach. Tumble dry separately on low heat and remove promptly from dryer.

I can’t get the toy bar in completely, how do I fix this?

Start with the toy bar pointing to the side of the seat (at a 90° angle) when you place it in the hole. Press down and rotate the toy bar to the front of the seat (90 degrees). If this doesn’t work, please try it from the opposite side, again rotating it toward the front.

My mamaRoo® infant seat has stopped moving and the screen is flashing, what should I do?

Check for anything that might be visibly blocking the movement of the base of and remove it. Adjust the position of the child and press the start button to resume.

If nothing is in the way, and the seat won’t resume movement, we recommend you discontinuing use of the product. The base will need to be replaced. Please contact rarequest@alcadistribution.com

Where are your products manufactured? /Are your products manufactured in China?

We produce most of our products in China because we have trusted manufacturing partners there who are incredibly skilled and share our commitment to quality.

Our products are designed and engineered by the folks on our team in Pittsburgh, PA and our engineers work very closely with our manufacturing facilities to help them understand why each step matters.

We build all 4moms® products with the highest quality standards in mind and we have the utmost confidence that our products are safe. After all, we're parents too and our own kids use our products.

What are the dimensions of the infant tub?

The approximate dimensions for the length of the tub are 32” long (end to end) and the part that fits into the sink itself is only 19” long from end to end with an area to account for a double sink. The tub is 16” wide in the middle but tapers at the end so that it will be slightly less than 16” at certain points.

What is the liquid capacity of the infant tub?

The capacity of the basin where the baby sits is 1.5 gallons. If the drain plug below the oval overflow drain is open, the capacity lessens to .5 gallons.

Can I use the infant tub in the bathtub instead of the sink?

No, we do not recommend this. The infant tub is designed for use in a sink so that the water can pass over the reservoir in the front of the tub. If you move the infant tub to your bathtub, the water will not fall as gently into the reservoir and this may result in water getting behind the screen.

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