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Fine Print

We want you to have a happy and enjoyable shopping experience.   We value your feedback and comments.  If for any reason you are not 100% satisfied, we will do whatever we can to remedy the situation.

Order Processing

All orders of in-stock items are shipped within 2 - 5 business days, and you will be notified of any delay.  Although we endeavor to keep inventory information accurate, in some instances items thought to be in stock may sell out.

Methods of Payment

We accept Visa and Mastercard through our secure online ordering system.  You may also use Paypal.  Your card will only be charged when the order is ready to ship.  Our security policy is governed by the security systems and measures in place with our payment processing partners.

Shipping

We ship with Canpar and Canada Post Expedited Parcel Service.  Shipping is from Surrey, BC and shipping times vary depending on the destination of the order.

We are pleased to waive shipping fees on orders over $50.00 (before taxes).  On all smaller orders, we offer a flat rate shipping fee of $7.50.  Freight charges may apply on large, bulky parcels to which you would be alerted prior to check out.  We currently ship only within Canada.

We are not responsible for shipments that are returned due to an incorrect shipping address provided by customer.  Any charges as a result of this error will be the responsibility of the customer. 

Due to a number of fraudulent orders, if your billing address does not match your shipping address, your order will be cancelled. Please contact us at customerservice@barlabanana.com if you have any questions or concerns.

Taxes

We are required by law to collect the taxes applicable in the province to which we are shipping the order.  Children’s clothing, footwear and receiving blankets qualify for the point-of-sale HST rebate in BC, NS, and ON.

Cancellations

Please email us at customerservice@barlabanana.com within 24 hours of placing your order.  You many cancel any items that have not been packaged for shipping.  If an order is cancelled after it has been packaged for shipping or shipped, you may be charged a re-stocking fee of 5% of the value of the cancelled item(s). 

Please refer to Returns Policy for orders cancelled after they have shipped.

All sale items are final sales.

Refunds, Returns and Warranty

We take great pride in the quality and craftsmanship of our products and hope you are delighted with your purchases from Barla Banana Boutique. Item may be returned for a full refund within 15 days from the date the order was placed. If you wish to return your purchase, please contact our customer service team at customerservice@barlabanana.com

If your purchase is damaged, or you are experiencing problems please contact our warranty department by emailing rarequest@alcadistribution.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you.

All returns must be accompanied by a RA (return authorization) number, which may be obtained by emailing rarequest@alcadistribution.com.

You will need to clearly mark this RA number on your returning parcel, and reference it on all email correspondence.  After 15 days and up until 30 days after your order was placed, we will provide you with an online store credit.  You will be responsible for the shipping costs incurred to return the parcel.  Once the refund is authorized, you will be credited for the cost of the product and applicable taxes, less the initial shipping cost.

We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.  Health Canada also limits returns on certain personal care items.  Details of these items are available upon request.

Please allow 8 – 10 business days for your refund to be processed.

Most of our products are covered by a manufacturer’s warranty.  Most manufacturer’s prefer to deal directly with the consumer to resolve warranty issues.  Details of individual manufacturer’s warranty’s are available if necessary.

All sale items are final sales.

Privacy Policy

We are committed to protecting the privacy of your information.  We collect information from you when you set up an account on our site, enter a contest, or respond to a survey.  We will not sell or trade your identifying information with any other party or company.

Other Queries

Please feel free to email us with any other queries that you may have regarding your shopping experience with Barla Banana Boutique.

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